Installation
Follow one-tap, QR and manual eSIM installation options.
HANKATONG CONNECT
Travel connectivity guides
Follow the right sequence from device checks to eSIM installation, SIM activation, local data settings and usage troubleshooting.
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Activation
Check SIM ICCID and delivery or supplier validation results.
Troubleshooting
Review APN, data roaming, data line and network selection.
FAQ
Are installation and activation the same?
No. Installing an eSIM on a phone and starting a plan's validity are separate events.
What if usage data cannot be retrieved?
When a supplier lookup actually fails, start a usage inquiry linked to the order number.